Introduction
SellMyVehicle.ca ("we," "us," or "our") is operated by 9556-0710 Québec inc. We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data.
By using our website or submitting your information through our forms, you consent to the practices described in this policy.
Information We Collect
Information You Provide
When you submit a vehicle for a cash offer through our website, we collect:
- Full name
- Phone number
- Email address
- Postal code
- Vehicle Identification Number (VIN)
- Vehicle details including year, make, model, trim, mileage, color, and transmission
- Vehicle condition information including exterior condition, interior condition, mechanical issues, and overall condition rating
- Vehicle history including accident or insurance claims, drivability status, and important disclosures
- Ownership status including whether the vehicle is owned outright, financed, or leased
- Tire and wheel information
- Any additional features, upgrades, or modifications
- Any other information you choose to provide
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device type
- Pages visited and time spent on our site
- Referring website
- General geographic location based on IP address
How We Use Your Information
We use the information we collect to:
- Evaluate your vehicle and provide a cash offer
- Contact you by phone, text message (SMS), and email regarding your vehicle submission
- Send automated follow-up messages related to your inquiry
- Improve our website and services
- Comply with legal obligations
- Prevent fraud
Text Messages (SMS)
By submitting your phone number through our quote form, you consent to receive text messages from SellMyVehicle.ca related to your vehicle sale inquiry. These messages may include:
- Confirmation of your submission
- Follow-up messages regarding your vehicle offer
- Reminders and appointment-related communications
Message frequency varies. Message and data rates may apply. You can opt out of text messages at any time by replying STOP to any message. Reply HELP for assistance.
We send SMS messages through Twilio, a third-party communications platform. Your phone number is shared with Twilio solely for the purpose of delivering these messages.
Email Communications
By submitting your email address through our quote form, you consent to receive emails from SellMyVehicle.ca related to your vehicle sale inquiry. You can unsubscribe from emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly.
We send emails through Resend, a third-party email delivery platform.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies, including:
- Google Analytics — to understand how visitors use our website
- Google Ads — to measure the effectiveness of our advertising and to serve relevant ads
- Meta (Facebook) Pixel — to measure the effectiveness of our Facebook advertising and to serve relevant ads
These third parties may collect information about your online activities over time and across different websites. You can manage your cookie preferences through your browser settings.
Third-Party Services
We share your information with the following third-party service providers solely for the purposes described in this policy:
- Twilio — SMS message delivery
- Resend — Email delivery
- Google — Analytics and advertising
- Meta (Facebook) — Advertising
- Vercel — Website hosting
We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this policy, or as required by law. If you request deletion of your data, we will remove it within 30 days, except where we are required to retain it by law.
Your Rights
Under Canadian privacy law (PIPEDA) and Quebec's Act respecting the protection of personal information in the private sector (Law 25), you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw your consent to the collection, use, or disclosure of your information
- File a complaint with the Commission d'accès à l'information du Québec
To exercise any of these rights, contact us using the information below.
Data Security
We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:
Operated by 9556-0710 Québec inc.
6200 Henri Bourassa Blvd W
Montreal, Quebec H4R 1C3
Phone: (514) 782-2699
Email: info@sellmyvehicle.ca